MSPPro
MSPPro®
Platform Capabilities & Roadmap

The capabilities that help MSPs win the market.

Five next-gen capabilities — a mix of what’s live today and what’s shipping next.

🤖 AI Agentic Autopilot📈 Interactive Client ROI Showcase🏬 Multi-Tenant Federation✅ Compliance-as-a-Feature🔌 Open API
🤖

AI Agentic Autopilot & Agent Marketplace

Roadmap · Q4 2026

True autonomous operations — not AI bolted onto a legacy PSA.

  • ✓Autonomous Tier-1 resolution with policy-defined human-in-the-loop gates
  • ✓Full action trace and one-click rollback on every agent action
  • ✓Agent Marketplace: partners build & sell vertical agents (healthcare, legal, finance) with revenue share
  • ✓Agent runtime with guardrails, scope limits, and audit trails
⚡ EdgeCompetitors bolt AI onto legacy PSA. MSPPro owns the agent runtime — defensible by design.
📈

Interactive Client ROI Showcase & Live Value Proof

Live · Beta

A shareable, real-time link MSPs send to clients to prove value — and retain them.

  • ✓Per-client, white-labeled value dashboard — $ saved, tickets auto-resolved, threats blocked, uptime
  • ✓Real-time data, refreshed live, branded with the MSP’s logo and colors
  • ✓One-click share link for QBRs and renewal conversations
  • ✓Turns MSPPro from an internal tool into the MSP’s retention weapon
⚡ EdgeFew competitors offer client-facing value proof this transparent. A retention tool MSPs can’t drop.
🏬

Multi-Tenant Federation & White-Label App Store

Roadmap · Q1 2027

Let MSPs run their own AI app store — for their own clients.

  • ✓MSPs curate and price their own marketplace of AI services for end clients
  • ✓Nested marketplace with compound, recurring revenue for the platform
  • ✓Per-tenant catalogs, pricing tiers, and billing flows
  • ✓Hard lock-in: the MSP’s clients touch the MSP’s store, not yours
⚡ EdgeNetwork effects compound platform revenue and deepen MSP lock-in.
✅

Compliance-as-a-Feature & One-Click Certifications

Beta

Continuously-monitored controls and a client-ready audit bundle on demand.

  • ✓Live SOC 2 / HIPAA / ISO 27001 evidence streaming into a client-ready audit bundle
  • ✓Continuous control monitoring with auto gap-detection
  • ✓Remediation workflows that auto-close detected gaps
  • ✓One-click audit export — ready for clients in minutes, not weeks
⚡ EdgeMost platforms do static evidence collection. Continuous + auto-remediation is a leap.
🔌

Open API & Integration SDK

Roadmap · ~2–3 weeks

A public API so the ecosystem builds integrations for you.

  • ✓Public REST surface across tickets, threats, clients, and QBR data
  • ✓API key management with scope-limited permissions and rate limiting
  • ✓Partner SDK (JS + Python) and a CLI for automation
  • ✓Webhook events for tickets, threats, and client changes — with retries
Build effort

Effort: Medium — ~2–3 weeks. Public REST endpoints, API-key auth + rate limiting, webhooks, an OpenAPI spec, an SDK package, and a developer portal. Low risk: reuses existing entities and backend functions.

⚡ EdgeNetwork effects beat building every integration yourself.

Planned API surface

A first look at the Open API endpoints (roadmap). Full OpenAPI spec ships with the API.

GET
/api/v1/clientsList clients (paginated)
GET
/api/v1/clients/:idClient detail + health score
GET
/api/v1/ticketsList tickets with filters
POST
/api/v1/ticketsCreate a ticket
GET
/api/v1/threatsList threat events
GET
/api/v1/qbr/:clientIdGenerate a QBR report
POST
/api/v1/webhooksRegister a webhook subscription

Ship faster with MSPPro.

Start free and get early access to Autopilot, Federation, and the Open API as they ship.

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